PRODUCT RETURNS & WARRANTY TERMS

Return Policy

You can return any delivered product(s) within 30 days of purchase, subject to a 20% restocking fee and return shipping charges. Notify us in writing via email at info@plushpergola.com, stating the reason for return. You are responsible for arranging and paying for the return shipment.

Returned products must be in 'as new' condition. If the package has been opened, ensure the product and packaging are undamaged. All items must be returned within 14 days of cancellation. You must package items securely to prevent damage during return. If items are damaged upon return, we will notify you, and you may need to file a claim with your carrier.

General Return Information

Products must be returned in their original condition and packaging. If products have been altered, customized, or assembled, they cannot be returned for a refund. Products must be packaged securely to prevent damage during return. Refunds will be processed within 30 days of receiving the returned product.

Return Costs

If the product is incorrect, faulty, or damaged, we will cover the return costs and delivery of a replacement. For returns due to a change of mind, you are responsible for the return costs. Refunds for such returns will be issued minus delivery costs and a 20% restocking fee.

Warranty Overview:

  • Coverage Duration: Our heavy-duty aluminum pergola is backed by a 15-year warranty against structural ( including columns, base plate, beams ) defects and deterioration. And a 2-year warranty for all motors and electrical components without human error
  • Material Guarantee: We ensure the highest quality with our 6063-T5 aluminum, offering resistance against rust, corrosion, and fading, maintaining its pristine look and structural integrity.

Key Benefits:

  1. Durability: Engineered for longevity, our pergola withstands harsh weather conditions, ensuring enduring elegance and functionality in your garden or patio.
  2. Aesthetic Appeal: The sleek, modern design complements any luxury home décor, adding a touch of sophistication to your outdoor space.
  3. Low Maintenance: Minimal upkeep required, allowing you to enjoy your pergola without the hassle of regular maintenance.

Warranty Specifics ( Inclusions):

  • Structural Integrity: Coverage for any structural failure due to manufacturing defects, including warping, cracking, and significant degradation.
  • Surface Finish: Protection against peeling, chipping, and blistering of the pergola's surface coating under normal usage conditions.
  • Hardware and Components: Warranty includes all hardware and moving parts, ensuring seamless operation and long-term reliability.

Warranty Activation and Eligibility

To activate your warranty, register your Pergola within 30 days of receipt. Simply email info@plushpergola.com with a copy of your purchase receipt or proof of purchase.

Warranty Transfer

Warranty can be transferred from the original property owner to a new owner, as long as we are notified at info@plushpergola.com in writing within thirty (30) days of the ownership change. If we do not receive proper notification of the transfer, any further obligations under this Warranty will be nullified.

Warranty Validity

This warranty is valid only for the original purchaser and is non-transferable. It applies solely to the amount paid for the product and is available only in the USA and Canada. PLUSH PERGOLA LLC reserves the right to either provide a financial reimbursement up to the original purchase price or supply replacement parts, which the customer is responsible for installing.

Exclusions and Limitations

This warranty does NOT cover:

1. Environmental factors or Natural Disasters ( Act-of-God Damage ) : Such as sun fading, salt, extreme weather, or vandalism.
2. Customer-Induced Damage: Resulting from misuse, modifications, or any non-compliant load on the Pergola structure.
3. Installation Errors: From not following the provided installation guide correctly.
4. Mismanagement by Third Parties: Due to incorrect storage, maintenance, or installation.
5. Surface or Foundational Issues: Damage from unstable surfaces like shifting concrete slabs.
6. Late Installations: If the structure is installed more than one year after the purchase date.
7. Motors, Lighting, and Electrical Components: These are covered separately for 2 years.
8. Poor Assembly: Due to ignoring installation guidelines.
9. Structural Damage: Caused by the location where the product is installed.
10. Additional Costs: Such as disassembly, storage, and shipping.

    Customer Commitment:

    We stand behind the superior quality of our products, ensuring that our aluminum pergola delivers unmatched performance and aesthetics. In the rare event of an issue, our dedicated customer service team is ready to assist you with any warranty claims, ensuring a smooth and hassle-free experience.

    Transform your outdoor space with our premium, motorized 6063-T5 Aluminum Pergola, and enjoy the confidence of a robust warranty that guarantees long-lasting beauty and durability.

      For more information or to initiate a warranty claim, please contact our customer service team at info@plushpergola.com or call us at (210) 436-1114.

      Experience luxury, sustainability, and peace of mind with our motorized 6063-T5 Aluminum Pergola today!